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Melbourne concierge wins top award

The Sebel Albert Park's Andy Byrne

The Sebel and Citigate Albert Park Melbourne’s Assistant Concierge, Andy Byrne, has won the 2012 Alfred Jasinski Award for Excellence in Service, as awarded by Les Clefs d’Or’s Melbourne chapter.

Each year Les Clefs d’Or Melbourne awards the Alfred Jasinski Award for Service Excellence which is named after the late Alfred Jasinski who was the co-founder of Les Clefs d’Or Australia.

The award is intended to reflect Alfred’s commitment to his role and encourage Concierge, Doormen, and Porters who have demonstrated a similar exceptional commitment to service.

Announced at a gala event at The Sofitel Melbourne on Collins on November 18, in accepting the award, Byrne said he was humbled to be recognised by the industry and honoured to be nominated.

“I am so thankful to be working at such a wonderful hotel which welcomes so many people on a daily basis. From the staff to the guests that come through the doors every day, it is a pleasure to be able to share with them Melbourne’s latest treasures and assist them in their endeavours,” he said.

“Whether it’s helping a guest with their bags, grabbing a businessman or woman a coffee or pointing a group in the direction of the city’s best sites, it’s something I love doing and hope to be doing for many years to come.”

Byrne started working at The Sebel and Citigate Albert Park more than five years ago. During that time he has quickly worked his way from a day-porter through to his position in the heart of the hotel as Assistant Concierge.

“Andy has the ability to remember everything about our guests – from recalling the restaurant they dined at last time to remembering each and every stay with us,” said The Sebel and Citigate Albert Park Melbourne General Manager, Gillian Millar.

“We constantly receive positive feedback from guests and colleagues regarding Andy. He is always on hand to go that extra mile and to make sure that every need is taken care of. He performs this duty with enthusiasm, energy, and passion and we’re thrilled he has been recognised for his efforts.”

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