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2015 Mercure survey: what guests really want

Mercure Survey EDITED

AccorHotels has released the highlights of the 2015 Mercure Survey and HM has the details.

Mercure hotels highlight local features to offer guests authentic shared experiences and encounters and AccorHotels says it was therefore only natural for the brand to take an interest in the theme of friendship, through a survey conducted in collaboration with Institut TNS Sofres.

The survey, which was carried out on a sample of 5,500 individuals from 13 countries, sheds new light on the notion of friendship in an era characterized by Web 2.0 and a surge in travel.

Nowadays, is it easier to enlarge your circle of friends and open up more to others? Mercure unveils this survey’s key findings.

Some of the survey’s key findings:
-56% of people who answered the survey have made friends while travelling;
-45% of the people questioned said that they contacted friends of friends from their social network when travelling;
-77% of people who answered keep in touch with their friends on social networks while travelling

What is friendship in 2015?
These days, the circle of close friends consists of three to four people in all the countries surveyed, though 7% of the French declare that they have no close friends. The Japanese are the most solitary, with 16% of them declaring that they have no close friends.
Not surprisingly, the notion of close friendship is described as the sharing of values, the absence of judgement and total availability for one another. More than anything else, 83% of responders expect to be able to count on a close friend.

A sphere of friends that is enlarged through travel
People’s spheres of friends have also evolved and been transformed as a result of the increase in travel. We are no longer just friends with the people who live near us, but increasingly with people we have met when travelling in our own country or abroad.

For example, more than half of the travellers (56%) have forged friendships during a trip. The Brazilians (84%), and most surprisingly given the language barriers, the Chinese (71%), are keenest on these cosmopolitan encounters. Conversely, the Japanese are the most reserved with only 11% of travellers declaring that they have made friends this way.

The survey also found that travellers make huge use of the social networks to organize their itinerary and benefit from the sound advice of locals before exploring the part of the world they are travelling to in the most authentic way possible.

For example, 45% of the people travelling said they contact friends of friends on their social network when travelling. They seek their tips (49%) and their company (30%). As well as the pleasure of knowing someone locally, the respondents also show great foresight since 35% of them say they find it reassuring to be able to count on an acquaintance if there’s a problem or emergency.

It’s worth noting that the Australians go a step further and contact friends of friends mostly to ask if they can stay with them on their trip (35% of respondents).

People stay connected when we’re on holiday. 77% of the travelers stay in touch with their friends on the social networks! Travel now confers status, and people share their discoveries with their friends back at home or at work. Post cards are dead! Long live photos (36%) and posts (32%)!

Social networks (re)create friendship bonds
Though social networks cannot replace genuine friendships, they do create new opportunities for encounters and serve to maintain friendship bonds. Let shyness be gone, now it’s time for virtual encounters: 44% of social network users have already become friends online with someone they’ve never actually met! Of the social network users, the Chinese are the biggest “recruiters” of virtual friends since nearly 72% of them become friends online with people they’ve never met. The Brazilians follow closely behind at nearly 67%. As for the French, they are the last on this list with just 26% of social network users declaring that they have become friends online with a person they have never met.

Social networks are also used to stay in touch with “real” friends: 58% of social networks users have already asked a person they have actually met to become a friend online. Once again, the French appear to be shyer than the other nationalities with only 42% declaring that they have done this, which means they are at the bottom of the ranking compared with the rest of the world.

Lastly, the Internet encourages the birth and above all the preservation of friendships; people rediscover their best friend from primary school (61% of the people questioned consider this to be the key advantage of social networks), they don’t forget their loved ones’ birthdays (40%) and they send their friends and family thoughts and photos (51%), all of which creates a sense of daily proximity and sharing.

And who would you like to meet thanks to the six friends theory?
The “six-degrees-of-separation” theory, which claims that we are all only six people away from everyone else on the planet is known the world over. One third of the people surveyed have already heard of it! Because they are very active on the social networks, this theory is best known in China, where 67% of respondents knew about it.

It would seem, therefore, that according to this theory, everyone can have potential friendship connections with people who seem inaccessible. Does that mean George Clooney could be a friend who’s “six-degrees-of-separation” away?

In answer to the question “Who would you dream of meeting thanks to the Six Friends Theory?” all the French respondents said they would like to meet a celebrity, preferably a singer, a musician or a DJ (14%), especially the women.

About Mercure’s ‘The Six Friends Theory’ operation
The hotel brand Mercure, which is present in 52 countries, set out to check the six-degrees-of-separation theory during a worldwide digital operation called “The Six Friends Theory”. The operation consisted of selecting a candidate and taking him/her to meet an Aboriginal in Australia, thus proving that they were only six degrees of separation away from each other. The call for applications was a huge success and touched over 5 million internet users on the social networks. The lucky winner went on a round-the-world trip via the Mercure hotel network, following an itinerary that took her via the home locations of the five people linking her to the Aboriginal.

Methodology of Mercure survey – TNS Sofres March 2015
Online survey based on a national representative sample in 13 countries: Germany, Italy, Brazil, Belgium, Spain, Poland, Portugal, Netherlands, UK, France, China, Japan and Australia. A total of 5 500 individuals aged from 16 to 65 years old from.

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