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Marriott launches chat and request on Rewards app

Marriott App requests

Marriott International continues to improve its mobile app with a new chat and request feature, now available at 100 properties in Asia Pacific.

This feature enables travellers to request services and amenities from their mobile devices and contact on-property staff 48 hours prior to their stay and one day after checkout.

Marriott International was the first company to offer a two-way chat option with on-property staff on a global scale when it launched.

Piloted in May 2015 at 46 Marriott Hotel properties around the world, the new mobile requests feature has been very popular with over 20,000 requests made.

“We know today’s travelers are mobile. Being always available to our members via their devices allows us to take better care of them wherever they are in their journeys,” said Peggy Fang Roe, Chief Sales and Marketing Officer Asia Pacific, Marriott International.

“We are passionate about finding new ways to make the travel experience more seamless and personalized. The chat feature gives our guests the option of communicating with our hotel on their terms, anywhere in the world.”

Through the Marriott Mobile App, the new chat and request feature allows guests who have upcoming reservations communicate with their hotel in two ways.

The industry-leading ‘Anything Else?’ feature allows guests to chat directly with staff at the property about anything they need, any time of the day. The app also offers a drop-down menu with most requested services and amenities, such as extra towels, bath amenities, or valet parking.

Marriott International continues to lead the industry with global execution of mobile and digital innovations such as mobile check-in, checkout and room ready alerts.

Marriott International has also piloted Mobile Key – allowing guests to use their mobile phone as a room key – at select pilot hotels and plans to scale later this year.

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