Radisson on Flagstaff Gardens Melbourne has achieved Gold Certification in EarthCheck and won a place on the Star Ratings Gold Top Ten list for Melbourne accommodation properties.
The hotel’s general manager, Steve Finlayson, said the achievements spotlighted two very different aspects of the hotel’s operations – environmental management and customer service.
“Much of the environment criteria is back-of-house, so guests, largely, would be unaware of them, but the ratings criteria accounts for guest opinions on service, room quality, cleanliness, location and value,” he said.
“Either way, they’re recognition of the work our staff is doing in the field of planning, training, operations, standards and customer service.
“As an upscale hotel, these are the performance levels we aspire to, and must maintain,” he said.
EarthCheck’s Gold Certificate recognises environmental best practice policies in the travel and tourism industry.
The hotel’s Gold Star Rating is for Top Ten Melbourne category which covers hotel, motel, serviced apartment and self-catering properties.
Star Ratings Australia has partnered with ReviewPro, a global leader in the provision of guest intelligence solutions for the hospitality industry to deliver the Gold List of Australian accommodation.
ReviewPro searches more than 100 websites in 45 different languages – including Booking.com, Wotif, Expedia, Agoda, Hotels.com, Facebook, Orbitz, Google and Ratestogo – to produce its Star Ratings Gold List, in partnership with William Angliss Institute.
A Travellers’ Rating is a score out of 10 that reflects the quality of the accommodation experience according to past guests and aggregates consumer ratings and reviews.
Due to contractual obligations, the Star Ratings Gold List excludes TripAdvisor data.
Finlayson said the Radisson on Flagstaff Gardens is ranked number six Melbourne hotel on TripAdvisor and is rating 8.8 at Booking.com.