A new state-of-the-art Digital Concierge is set to redefine the guest experience at hotels across Australia as part of the highly anticipated 2024 upgrade of Foxtel’s Business iQ platform.
Rolling out to more than 600 hotel customers in August and September, the latest upgrade from Foxtel cements Business iQ’s position as a world leading guest engagement and upsell platform.
Designed to elevate service offerings while driving revenue and enhancing guest loyalty, the Digital Concierge is set to change the game when it comes to guest engagement and in-room transactions.
Communicate with guest comfort and convenience in mind
For hotels, the Digital Concierge offers a range of operational benefits.
Its dynamic new interface brings together cutting-edge technology and intuitive design.
Fully customisable to each hotel, the Digital Concierge allows hotels to present their unique branding and communicate an array of services to guests in room throughout their stay. Hotels can also provide a guide on things to do in the local area through a list of recommendations or advertisements, using QR codes to direct customers wherever you need them to go to transact.
For guests, this means they are greeted with a modern, easy-to-navigate system that gives them all the necessary information regarding their stay and direct access to a plethora of services through their hotel room television for added convenience.
They can sign up to your loyalty program, book restaurants and spa treatments, find out when the pool closes, and even explore local attractions from the comfort of their room.
Improve efficiency and increase revenue
The Digital Concierge goes a step further on improving operational efficiency by reducing calls to the hotel reception and concierge, allowing them to deliver a greater in-person experience to those that need it.
Seamless integrating with existing operations, the Digital Concierge is designed to drive transactions and increase revenue.
By simply following a QR code, guests can easily secure the latest promotion, book spa treatments, or their next stay.
The system can also facilitate the booking of third-party services, providing further opportunities for revenue generation and providing an added economic boost to the local area.
A new standard in personalised hospitality experiences
The new Digital Concierge is just one of a range of features available through Foxtel’s comprehensive Business iQ upgrade, set to roll out over-the-air throughout August and September, which aims to set a new standard in personalised hospitality technology.
Beyond its modern and fully customisable user interface, hotels can also send personalised or group messages to guests, as well as create bespoke digital advertising signage and on-air content, elevating promotions and transforming guest engagement expectations.
To find out more about the latest evolution of Foxtel Business iQ, click here.