Did you know that Mews won the Best PMS award at the HotelTechAwards 2024? Now you do.
Organised by HotelTechReport, the leading source for trusted hospitality tech reviews and insights, these awards are primarily driven by customer feedback, though the scoring also considers partner recommendations, integrations, global reach and company culture. This year, Mews achieved a 100 HT Score. That’s 100 out of 100 – it literally does not get better than that.
Mews stands out not only for exceptional customer satisfaction but also for its innovative approach to modern hospitality. Two standout case studies illustrate how Mews is transforming hotel operations in APAC.
Haka House’s tech-driven hospitality
In New Zealand, Haka House is pioneering a new era of tech-driven hospitality. The hostel brand, which is on a rapid growth trajectory, has adopted a comprehensive suite of Mews tools, including PMS, POS, Kiosk, Payments and BI reporting. This shift from manual processes to an integrated tech ecosystem has been transformative. Mews seamlessly integrates with the Haka House Customer app, which enhances guest convenience by managing pre-arrival check-ins, payments, and digital keys for rooms and communal spaces.
Training with Mews University, combined with video resources, has equipped remote teams across 14 properties to swiftly and effectively master the new system, ensuring a smooth transition and ongoing operational excellence.
Rambla’s digital evolution
In Australia, Rambla has set a benchmark in digital hospitality as the first Mews customer in APAC to implement 100% digital check-in and check-out. The property offers guests the flexibility to use their preferred payment methods during booking or online check-in, with Mews handling all payment requests and additional costs efficiently. The system’s robust security features, including 3D Secure authentication and tokenization, provide peace of mind for both staff and guests.
Rambla is optimizing its revenue potential by managing parking spots directly within Mews. On average, Mews properties generate an average of A$10,500 per year from each parking spot. Furthermore, the user-friendly and intuitive design has significantly accelerated the onboarding process for new properties.
As Rambla puts it, “Mews is incredibly intuitive and user-friendly, helping to speed up the onboarding of new properties. We’ve experienced a significant boost in efficiency, allowing us to swiftly integrate new locations into our portfolio without any hiccups.”
Are you looking for a strategic, forward-thinking partner that can help you deliver remarkable hospitality? Let’s chat.